Gplife Wellness Pvt Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Gplife Wellness Pvt Ltd is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Important: Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Introduction & Scope
At Gplife Wellness Pvt Ltd and Gplife Healthcare, transparency and patient/customer trust form the bedrock of our scientific mission. Whether you are exploring our botanical therapeutics, ordering health supplements, engaging with our AI Health platform, or seeking medical knowledge, we are committed to respecting and protecting your privacy.
This policy governs all digital interactions across our official website, store platforms, customer support channels, communications, and digital touchpoints operated under Gplife Wellness Pvt Ltd.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact Details
Includes your full name, postal address, billing address, shipping destination, telephone number, and valid email address.
Financial Information
Credit card, debit card, financial account details, payment card information, transaction verification, payment confirmation, and accepted payment methods.
Account Information
Username, encrypted password, security questions, notification preferences, saved addresses, and profile configurations.
Transaction Information
Items you view, add to cart or wishlist, purchase, return, exchange or cancel, along with complete historical records of past orders.
Communications
Information provided during customer support inquiries, feedback forms, chatbot conversations, survey responses, and written correspondence.
Device Information
Hardware model, operating system, browser type, network provider, IP address, and unique digital device identifiers.
Usage Data
Interactions with our platforms, referring URLs, timestamps, duration of page visits, and clickstream navigation paths.
Personal Information Sources
We may collect personal information from the following legitimate sources:
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Directly From You: When you create an account, purchase wellness products, register for healthcare consultations, subscribe to our updates, or reach out to support.
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Automatically Through The Services: Collected automatically from your device when you browse our website, via cookies, web beacons, and server log analytics.
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From Service Providers: Technology vendors, cloud infrastructure hosts, payment gateways, and shipping aggregators processing data on our behalf.
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From Partners & Third Parties: Marketing partners, analytics providers, logistics partners, and affiliate networks.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
1. Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
2. Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
3. Security and Fraud Prevention
We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
4. Communicating with You
We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
5. Legal Reasons & Regulatory Compliance
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- Service Providers & Vendors: With Shopify, IT managers, payment gateways, analytics providers, cloud storage facilities, customer care systems, warehouse handlers, and courier dispatch partners.
- Marketing & Advertising Partners: With trusted digital marketing networks to deliver contextual advertisements. For example, we use Shopify to support personalized advertising based on your online activity. You may opt out of targeted advertising as permitted by local laws.
- Customer Direction & Consent: When you direct, request us, or explicitly consent to disclose information to third parties (such as delivery companies or integrated social authentication providers).
- Corporate Affiliates: With subsidiaries, affiliates, and entities within the Gplife corporate group for operational continuity.
- Legal & Business Transactions: In connection with corporate reorganizations, mergers, acquisitions, legal subpoenas, regulatory compliance, or to protect the safety, rights, and property of Gplife, our customers, and the general public.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy. You can exercise rights regarding Shopify-processed data at the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as explicitly disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security & Data Retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Data Retention Periods: How long we retain your personal information depends on different factors, such as whether we need the information to maintain your active account, fulfill health product orders, provide customer care, comply with financial audit and statutory requirements, resolve disputes, or enforce our contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law:
Right to Access / Know
You may have a right to request access to personal information that we hold about you and details regarding our processing practices.
Right to Delete
You may have a right to request that we erase personal information we maintain about you, subject to legal recordkeeping exemptions.
Right to Correct
You may have a right to request that we correct inaccurate, outdated, or incomplete personal information in our records.
Right of Portability
You may have a right to receive a copy of your personal data in a structured, machine-readable format and request direct transfer.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional communications, such as those about your account, order shipments, or policy updates.
Non-Discrimination: We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests. You may designate an authorized agent, provided verifiable written authorization is submitted. We respond to verified requests within statutory timeframes.
Complaints & Inquiries
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint directly with your local data protection authority.
International Data Transfers
Please note that we may transfer, store and process your personal information outside the country you live in, including in secure cloud facilities operated by Shopify and our infrastructure vendors.
If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses (SCCs), or any equivalent contracts issued by the relevant competent authority of the UK, unless the destination country has received an adequacy decision.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
We encourage you to periodically review this page for the latest updates on our privacy practices and data protection commitments.
Contact & Grievance Redressal
Should you have any questions about our privacy practices, wish to submit a data subject rights request, or require assistance regarding this Privacy Policy, please contact our Grievance & Compliance Office: